石南跨境物流导航
登录
网站目录

客户亚马逊产品受到损坏投诉申诉模板

华天跨境37252022-04-09 18:15:30

客户亚马逊产品受到损坏投诉申诉模板 申诉模板 第1张


客户亚马逊产品受到损坏投诉申诉模板

Dear Seller Performance Team,

Thank you for your concern about our account.Before receiving the performance

review notification,we were exactly working with the customers to resolve theirproblEMS.

We firmly believe that we\'re not only providing the product but also the customer service.

Firstly,we\'re very sorry about our negligence of packaging,and the incaution of

carrying and transporting by logistics company which result in defective working

condition of one item,we had to ship the replacement but had the customer waiting

more time for delivery,they are kind but we are sorry.

Secondly,the incaution of testing and checking up by the tester in factory result in

missing indicator light covers of one item,which in normal working condition but give

customer defective impression of the product,we had contact with the customer and

shipped the missing element,and sorry to bring him inconvenience.These are our

faults due to the lack of strict management of the product and service providers.

Thirdly,we\'re new to Amazon selling and lack of familiarity withthe rules and message

system using,which result in missing timely response to 4 messages from the buyers on

our months ago arranged long holiday, it was supposed the messages would notice

timely on mobile phone email system to us but it didn't work, we promise this would

never ever happen again to the customers.

We would like to earnestly beg your consideration about the feedback of other items

received by other buyers,some of them had left positive feedback and reviews to the

product and admired our customer service.We promise to provide customers both

good products and good customer service.

If we have the chance to continue selling on Amazon,we will do as follows:

1.We will ask the factory to execute stricter checking up and testing process for our

products,and request every confirmation and signature of testing result for every

product from the tester in the factory.We self will execute a sampling check for

different production batch and regular visits to the production line of the factory every

week.Make sure we ship out every item in integral and good working conditions.

2.We will ask the factory to package with stronger crash proof and shockproof

measures,like filling in the blanks with proof foam and wrapping up with hard carton.

Change the logistics service provider with better transporting service.

3.We will keep logging in the Amazon seller center on PC and check up the buyer

message at least three times a day,to ensure prompt response to the customer with 12

hours.And passionately handle any queries or complaints or product issues from every

customer,will keep notice customers forwardly for the tracking information of the

transporting package.To improve the customer experience by the pre-sale,in-sale,

after-sale process.

We write this sincerely and will try our best to provide good products and customer

service on Amazon.Meanwile,we sincerely hope the Amazon team will give serious

consideration and give us a new chance.This is not only a chance but also hope to us,

we eagerly hope we can further develop our undertaking here.Look forward to hearing

from your reply.Thank you very much.

Best Regards,

XXX


本文链接:http://www.awyerwu.com/547.html ,转载需注明文章链接来源:http://www.awyerwu.com/

分享到:
  • 不喜欢(0

本文链接:http://www.awyerwu.com/547.html

图片名称

猜你喜欢

  • 卖家注意!亚马逊再次更新优惠券政策

    卖家注意!亚马逊再次更新优惠券政策

    备受瞩目的“黑五网一”即将在本月陆陆续续拉开帷幕。作为本年度最后一个旺季促销日,卖家们都想抓住这波流量,在年底交一个满意答卷。但是随之而来的也有各种各样的“幺蛾子”。关键词流量大面积消失近期有卖家在论...

    亚马逊2024-11-05
  • 大促前爆仓!亚马逊严查FBA货件标签!

    大促前爆仓!亚马逊严查FBA货件标签!

    严查FBA货件标签!近期,小编认识的近十几位货代都在陆续发出相同的一则通知:美国海关严查FBA货件标签通知称:近期美国海关严查多重收货人,发往亚马逊的FBA标签上的目的地后有时会显示公司名,海关发现后...

    亚马逊2024-10-17
  • 亚马逊“低价商城”即将上线?有卖家货已发到东莞仓库

    亚马逊“低价商城”即将上线?有卖家货已发到东莞仓库

    今年6月,亚马逊在深圳召开闭门会,邀请部分卖家,宣布了将开设“低价商城”的消息。据了解,“低价商城”将成为亚马逊平台内一个专门的购物板块,提供20美元以内的时尚、家居、生活用品等产品。运营模式类似“全...

    亚马逊2024-10-17
  • 亚马逊Listing优化:Cosmos和Rufus——AI驱动搜索的未来(一)

    亚马逊Listing优化:Cosmos和Rufus——AI驱动搜索的未来(一)

    随着人工智能技术的发展,亚马逊对自己的算法进行了升级并且应用了Cosmos,随之亚马逊的新AI购物助手Rufus也已经在美国站,app端和网页端全面开发,这强大的工具正在慢慢改变亚马逊的游戏规则。Co...

    亚马逊2024-10-17
  • 卖家必看!2024亚马逊黑五网一活动时间已确认!

    卖家必看!2024亚马逊黑五网一活动时间已确认!

    秋季会员日刚刚结束,很多卖家可能感叹表现不如预期。竞争激烈,流量分散,还有不少消费者对秋季促销认知度不高,反而更期待传统的黑五网一。根据最新报告显示,今年美国黑五网一期间的零售额预计将同比增长5%,达...

    亚马逊2024-10-17
  • 天塌了!亚马逊向买家公布产品历史价格

    天塌了!亚马逊向买家公布产品历史价格

    秋季会员日刚刚结束,黑五和网一的时间就已经定档了,相信卖家们这段时间正在紧张的备战下一个旺季了。图源:亚马逊邮件而这段时间亚马逊的更新也是一个接一个,而这一次的更新,卖家们的天是真的塌了!前几天,亚马...

    亚马逊2024-10-16
  • 亚马逊又出新功能,旺季价格战拉响!

    亚马逊又出新功能,旺季价格战拉响!

    最近,亚马逊的一系列前台调整让卖家们都紧张起来了!从显示销量、浏览量、退货率,到现在开始测试【历史价格查询功能】这些新动作直接影响了卖家们的运营模式。对于不少人来说,运营难度正在升级,“卷”得更厉害了...

    亚马逊2024-10-16
  • 政策大调整,亚马逊、沃尔玛延长旺季退货期限

    政策大调整,亚马逊、沃尔玛延长旺季退货期限

    爆单很爽,但退货很烦。1.延长退货期限随着下半年购物旺季步伐的临近,各大电商平台之间的竞争也开始进入白热化阶段。为了帮助卖家提高转化率并吸引回头客,同时也提升消费者购物体验,亚马逊、沃尔玛双双宣布将延...

    亚马逊2024-10-15
  • 为抢旺季流量,亚马逊大幅下调印度站佣金

    为抢旺季流量,亚马逊大幅下调印度站佣金

    近些年来,“降佣”“免佣”等举措成为电商平台吸引卖家的关键手段。印度作为目前全球人口最多的国家,也是诞生了很多的电商平台,亚马逊并不能高枕无忧,印度目前影响力比较大的电商平台有Flipkart、Mee...

    亚马逊2024-10-15
  • 年底,卖家要注意的几项亚马逊调整!

    年底,卖家要注意的几项亚马逊调整!

    今年,亚马逊陆陆续续的上线了一波又一波新功能,今天招单猫就带大家来盘点一下今年亚马逊新增了哪几项调整!重点覆盖移动端搜索、产品定价、客服系统、以及广告投放等方面。这些变化会直接影响到大家的日常运营,特...

    亚马逊2024-10-14

华天跨境

暂无个人介绍

14109 文章
1 页面
0 评论
16004 附件
华天跨境最近发表
最新文章
文章推荐
    随机文章
    热门标签
    图片名称
    图片名称